Dynamics of Service Excellence

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Dynamics of Service Excellence

FIRST Canada was pleased to host the “Dynamics of Service Excellence”, workshop to select broker partners on Friday, July 19, 2013. The workshop was presented by Tim Parenti, VP of Sales, FIRST Insurance Funding Corp, and was met with rave reviews.

Tim Parenti has worked with one of the world’s premier training and consulting organization with operations in over 50 countries. He has over 17 years of experience facilitating modules that are targeted to improve the overall performance, productivity and profitability of President’s, CEO’s and organizations. Dynamics of Service Excellence provided information and tools for improving daily interactions with clients. It reviewed the importance of customer loyalty, how to handle difficult customers, and emphasized the importance of customer service as a first step towards building lifelong relationships with clients.

See what participants had to say about the workshop:

“Thanks again for hosting the session. Tim was great and I know that we all had some great take-aways. I certainly hope that you will be able to continue putting on sessions such as the above in the future - it was certainly time well spent.” - J. Ian McNeill


“The dynamics of customer service workshop was a compelling reminder that our most important objective is to serve the customer. Tim Parenti's delivery of the customer service reality was eye opening and hugely beneficial to my role. I look forward to more of these opportunities with First and hopefully Tim to further develop my professional skills.” - Alastair Connor


“In speaking with my colleagues, we all agree that the training was well served and will certainly support us in our day-to-day activities with clients and prospects. I think it's fantastic that First Insurance organizes sessions like these. Tim's enthusiasm made the day fun and very informative and I look forward to hopefully participating in another training session in the near future.” - David Lindsay, B.A., CIP, CRM