Multi-Year Accessibility Plan

General Conditions	Status	Action Plan
Establishment of Accessibility Policies
Develop, implement, and maintain policies governing how FIRST Canada will achieve accessibility.	Complete
Accessibility Plans
Establish, implement, maintain and document a Multi-year Accessibility Plan	Complete
Post the accessibility plan on our website	Complete
Provide the plan in an accessible format upon request	Complete
Review and update the accessibility plan at least every 5 years	Ongoing
Self-Serve Kiosks
Have regard to accessibility for persons with disabilities when designing, procuring or acquiring self-service kiosks.	Complete	FIRST Canada will consider accessibility requirements if procuring units
Training
Ensure that training is provided on the requirements of the accessibility standards referred to in the IASR and on the Human Rights Code as it pertains to persons with disabilities	Ongoing

Information and Communication Standards	Status	Action Plan
Feedback
Make feedback process available to people with disabilities in accessible formats or with appropriate communication supports, on request.	Ongoing
Accessible Formats and Communication Supports
To be accessible to people with disabilities, organizations must be able to provide and to receive information and communications in an accessible manner	Complete
Emergency Procedures, Plans or Public Safety Information
Provide upon request, any emergency procedures, plans or public safety information that is publicly available	Ongoing
Accessible Websites and Web Content
FIRST Canada website and web content are to conform with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 – Level AA (excluding success criteria 1.2.4 and 1.2.5 as outlined in the Act)	In Progress	FIRST Canada is in the process of updating its website, once completed FIRST Canada will meet the criteria set forth in the regulation

Employment Standard	Status	Action Plan
Recruitment
Every employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes.	Complete
Recruitment, Assessment Or Selection Process
During a recruitment process, an employer shall notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used.	Complete
If a selected applicant requests an accommodation, the employer shall consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.	Complete
Notice to Successful Applicants
Every employer shall, when making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities.	Complete
Informing Employees of Supports
Every employer shall inform its employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.	Complete
Employers shall provide the information required under this section to new employees as soon as practicable after they begin their employment.	Complete
Employers shall provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.	Complete
Accessible Formats and Communication Supports For Employees
In addition to its obligations under section 12, where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports	Complete
The employer shall consult with the employee making the request in determining the suitability of an accessible format or communication support.	Complete
Workplace Emergency Response Information
Every employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability	Complete
Documented Individual Accommodation Plans
Employers, other than employers that are small organizations, Employers shall develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities.	Complete
shall develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work	Complete
Performance Management
An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities.	Complete
Career Development and Advancement
An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities.	Complete
Redeployment
An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities.	Complete

Ontario Regulation 429/07	Status	Action Plan
Use of service animals and support persons
If a person with a disability is accompanied by a guide dog or other service animal, the provider of goods or services shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law from the premises.	Complete
If a person with a disability is accompanied by a support person, the provider of goods or services shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises.	Complete
Notice of Temporary Disruptions
Provide reasonable advance notice of facility or service disruptions that client’s with disabilities rely on to access FIRST Canada’s products or services.	Complete