Recovery Specialist

Reliability ∙ Growth ∙ Innovation

Recovery Specialist

Reports To: Recovery Team Lead



Position Summary:

The primary role of a Recovery Specialist will be to manage the collections process and be trained in all facets of the broader risk management operations of the business. The role is pivotal to the success of this growing business and offers diversity and the opportunity for personal and professional growth.



 Location: Toronto


Essential Duties and Responsibilities:

  • Effectively manage daily inbound and outbound communication via phone and email
  • Recording daily Arrears items and activity
  • Provide valuable assistance to clients by analyzing their needs, identifying problems and providing solutions in order to retain and expand their loan volume.
  • Collecting on early/late term delinquencies by contacting borrowers to make payment arrangements; issuing repayment letters etc.
  • Issuing cancellation notices and following up on return premiums
  • Updating daily Arrears logs, preparing daily and weekly arrears tracking reports.
  • Ensure FIRST Canada’s delinquency ratio and losses are kept within budget


Knowledge/ Skills/ Abilities Required:

  • Have excellent written and verbal communication skills
  • Have previous commercial unsecured collections experience
  • Strong organizational and prioritization skills
  • Be self motivated and proactive
  • Strong attention to detail
  • Possess an energetic and enthusiastic approach to your work and a desire to go the extra mile in customer service
  • Be a strong team player, able to build relationships with team members, internal and external customers
  • Solid abstract reasoning skills
  • Demonstrate a flexible attitude towards change and the ability to adapt to new situations
  • Knowledge of Microsoft Office including: Outlook, Excel and Word


This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

This is an equal employment opportunity. FIRST Insurance Funding of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Training/ Education/ Experience Qualifications:(Include licenses and certifications)

  • College or University preferred
  • 2-3 years of collection experience, preferably with the Financial Services Industry/Insurance