Project Coordinator

Reliability ∙ Growth ∙ Innovation

Project Coordinator

Reports To: Project Manager, Continuous Improvement



Position Summary:

The Project Coordinator is responsible for providing support on cross-functional process and technical improvement projects within the organization. Under the direction of the Project Manager, Continuous Improvement, the Project Coordinator will help identify and evaluate opportunities to improve business processes.

Key accountabilities include scheduling and contributing to project meetings, bringing stakeholders together to facilitate project awareness and decision-making, documenting decisions, issues, risks and action items and performing thorough user tests on FIRST’s core applications. The Project Coordinator is required to develop expert-level knowledge on FIRST’s business processes and systems (FIRST InSite, FIRST InSite Enhanced and Policy Payments).



 Location: Ontario/Toronto


Essential Duties and Responsibilities:

  • Develop subject matter expertise on FIRST’s core applications in order to support training and troubleshooting activities for staff and clients
  • Perform user testing on FIRST’s core applications (FIRST InSite, FIRST InSite Enhanced, Policy Payments) with the goal of evaluating the efficiency of system features/functions.
  • Document test results and facilitate stakeholder discussions to recommend opportunities for system improvements.
  • Assist the project team with drafting technical specifications for software customizations and bug fixes as they relate to FIRST’s core applications
  • Schedule working group meetings with stakeholders and contribute meaningfully to project discussions.
  • Gather project requirements, help build consensus and facilitate decision-making, record meeting notes, distribute meeting recap emails, assign action items to stakeholders and follow up on action items as needed
  • Maintain and update project documentation such as action item lists, decision and issues logs, project schedules, recap emails, requirements lists and other tracking documents.
  • Thoroughly document processes and procedures in Microsoft Word and assist with end user training. Map out business workflows in Microsoft Visio.


Knowledge/ Skills/ Abilities Required:

  • Good understanding of technical concepts
  • Demonstrate a flexible attitude towards change and the ability to adapt to new situations
  • High attention to detail and quality of work
  • Strong capacity to manage one’s time and prioritize competing activities independently
  • A problem-solver, self-starter and collaborative team player
  • Strong oral and written communication skills
  • Knowledge of project management methodologies


This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

This is an equal employment opportunity. FIRST Insurance Funding of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



Training/ Education/ Experience Qualifications:(Include licenses and certifications)

  • 1-3 years of experience, preferably within the financial services industry.
  • College or university degree
  • Project management training is an asset
  • Proficient with Microsoft Excel, Word, Outlook, Visio and Project