Business Solutions Support Specialist

Reliability ∙ Growth ∙ Innovation

Business Solutions Support Specialist

Reports To: Manager, Business Solutions



Position Summary:

The Business Solutions Support Specialist is tasked with providing administrative and UAT support to the Business Solutions team. Reporting to the Manager, Business Solutions, this role requires strong organizational and time management skills, a keen eye for detail, and customer service experience with clients and internal stakeholders.



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 Locations: Toronto, ON


Essential Duties and Responsibilities:

  • Manage the Custom Payment Options set-up process per the defined Standard Operating Procedure. This task includes receiving incoming customization requests from clients, staging the customizations in the UAT environment, obtaining approvals from clients and promoting the customizations to the production environment. Throughout this process it is expected that the Salesforce cases be updated accordingly and all documentation/approvals be stored in the appropriate location.
  • Support FIRST Pay integration projects, including setting up data mapping, monitoring the system for errors, configuring the UAT environment and performing weekly regression testing.
  • Perform basic system troubleshooting in response to internal and external client inquiries. Escalate serious issues and defects as required.
  • Manage the Business Solutions central mailbox. Ensure that emails are delegated, actioned and filed appropriately and in a timely manner. Follow up on emails pending action.
  • Perform other administrative and testing functions as determined by project need.


Knowledge/ Skills/ Abilities Required:

  • High attention to detail and quality of work
  • Strong capacity to manage one’s time and prioritize competing activities independently
  • A problem-solver, self-starter and collaborative team player
  • Strong oral and written communication skills
  • Experience providing excellent customer service to internal and external clients
  • Flexible and willing to adapt to change
  • Good understanding of technical concepts and a willingness to expand knowledge in this area



This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

This is an equal employment opportunity. FIRST Insurance Funding of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Training/ Education/ Experience Qualifications:(Include licenses and certifications)

  • 1-3 years of experience, preferably within the financial services industry
  • College or university degree
  • French bilingualism is an asset, but not mandatory
  • Proficient with Microsoft Excel, Word, Outlook. Experience with Visio would be an asset.
  • Experience with Salesforce would be an asset









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