Operations Support Officer

Reliability ∙ Growth ∙ Innovation

Operations Support Officer

Reports To: Team Leader



Position Summary:

Operations Support Officer is accountable for effectively managing a large volume of transactions including journal entry processing, producing client documentation, light audit functions and supporting other department inquiries. You will use your strong document processing and client service orientation to better assist our internal and external customers. This role is ideally suited for a strong team player with a high level of detail orientation and the ability to effectively manage multiple priorities while maintaining a high level of productivity. In this role you will build a strong knowledge of premium funding policies and procedures.



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 Locations: Toronto, ON


Essential Duties and Responsibilities:

  • Assisting in the administration of changes to premium funding contracts as requested by clients (i.e. payment collection, negative endorsements and other changes to policies and renewals)
  • Preparing and issuing of invoices
  • Identifying, processing and distribution of mail
  • Verifying all payments and postings to appropriate accounts
  • Preparing statement of account and amortization schedules
  • Assist with audit functions
  • Processing accounting entries
  • Managing fax queue(labeling, assigning and auctioning)
  • Meeting service level objectives
  • Adhering to approved processes and audit requirements
  • Maintaining up to date knowledge of company policies and products
  • Other administrative duties as required

Knowledge/ Skills/ Abilities Required:

  • Excellent written and verbal communication skillss
  • Advanced/Excellent skills in Excel
  • Knowledge of Outlook and MS Word
  • Previous financial processing and/or administration experience
  • Strong organizational, prioritization and abstract reasoning skills
  • A proactive, energetic and enthusiastic approach to your work, and a desire to go the extra mile in customer service
  • Self motivation and strong attention to detail
  • The ability to build strong relationships with team members and internal and external customers
  • Strong organizational, and abstract reasoning skills
  • Ability to multitask in a high volume environment
  • A flexible attitude towards change and the ability to adapt to new situations
  • Bilingual French/English would be a strong asset



This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

This is an equal employment opportunity. FIRST Insurance Funding of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



Training/ Education/ Experience Qualifications:(Include licenses and certifications)

  • A college diploma and/or 1-3 years experience in the financial industry.

















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